When purchasing live animals from Arthropod Antics, it is important to understand our policies to be informed about when is a good time to buy.
If your animal is dead on arrival, you will be refunded for the cost of the animal. The cost of shipping is not covered, so should an animal arrive dead, ONLY the cost of the animal will be returned. If your animal arrives dead or unhealthy, an email must be sent within 12 hours of delivery to be eligible for our DOA guarantee.
The recipient's local temperatures must be within 45-80 degrees Fahrenheit to qualify for our DOA guarantee. Invertebrates are not meant to survive harsh temperatures, and any ordered when temperatures are extreme are at a higher inherent risk of death.
Live animals, and any orders containing live animals, ship out between Monday and Wednesday only to guarantee packages are not withheld over a weekend with the shipping carrier.